FAQ

I. Ordering & Payment Security

Q1: How do I place an order?

The ordering process is simple and straightforward, and it only takes four steps:

Select Products: Browse our product catalog and add your favorite items to the shopping cart.

Enter Information: Proceed to the checkout page and fill in your shipping address and contact details accurately.

Secure Payment: We accept major international credit cards such as Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment system without redirecting to external pages.

Confirm Order: After your payment is successful, you will receive a confirmation email immediately, and we will then arrange shipment for you.

🔒 Security Assurance: We use internationally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information is processed directly through secure financial channels, and our system does not store any sensitive card data, ensuring your payment is 100% safe and secure.

Q2: Is my payment information secure?

Yes, it is very secure. Protecting your privacy and financial security is our top priority. We use a dual security system:

International Financial-Grade Standards: Our payment system is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global security requirements for payment data.

Bank-Level Encryption Technology: Through SSL/TLS end-to-end encryption, your credit card number, billing address, and other sensitive information are encrypted in real time during transmission. Even our internal staff cannot access your card details, ensuring a completely secure shopping experience.


II. Order Shipping & Delivery Time (US Direct Shipping Advantage)

Q3: Where is my order shipped from, and how long will it take to arrive?

All our products are shipped directly from our USA Warehouse to ensure quality control and efficient processing.

Order Processing: After your order is confirmed (usually within 12 hours of successful payment), we will complete sorting and hand it over to the logistics provider within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy fast shipping with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination distance and local logistics efficiency.


III. Customs Duties & Import Taxes (All-Inclusive Service)

Q4: Will I need to pay any additional customs duties or import taxes upon delivery?

No, you will not. To make your cross-border shopping experience more convenient, we use an “all-inclusive price” policy:


All Taxes Included: The amount you pay at checkout includes the product cost, international shipping fees, and any potential customs duties and VAT in the destination country.

No Hidden Fees: You do not need to pay any extra charges to customs or the courier upon delivery. We handle all customs clearance and tax payment procedures for you.

Hassle-Free Delivery: Since we have pre-paid the relevant taxes, your package will clear customs more smoothly, ensuring “what you pay is what you get.”


IV. Order Tracking & After-Sales Support

Q5: How can I track my order’s shipping status in real time?

We provide fully transparent tracking services:

Email Notification: Once your order is shipped, the system will automatically send a tracking number to your registered email address.

Account Check: You can log into your account at any time and check the latest shipping status in the “Order History” section.

Official Tracking: You can use the tracking number to check your package’s real-time location and estimated delivery date on the official websites of UPS, DHL, FedEx, and other logistics providers.